Policies &
Your Rights

Who We Are

H&T Creatives is a social media management and digital growth collective based in Dar es Salaam, Tanzania, founded by Hudy and Tino. We operate the website htcreatives.com and provide digital marketing services to businesses across East Africa and beyond.

For data protection law, H&T Creatives is the data controller for personal data collected through this website.

What Data We Collect

We only collect personal data that you voluntarily provide to us through our contact form. This includes:

• Your first name and business name
• Your email address
• Your selected package or budget range
• Any message or information you choose to include
• Client phone number as accessory contact option

We do not collect sensitive personal data (such as health information, financial details, or government identification numbers) through this website.

How We Use Your Data

Information submitted through our contact form is used exclusively to:

• Respond to your enquiry in a timely manner
• Follow up regarding a potential working relationship with H&T Creatives
• Send you information you have specifically requested

We do not use your data for automated decision-making, profiling, or unsolicited marketing without your explicit consent.

Who We Share Your Data With

Your personal data is processed by the following third-party services only:

• Formspree — our contact form processor. Formspree receives your form submission and forwards it to our email inbox. Formspree is GDPR-compliant and does not sell or misuse your data. Their privacy policy is available at formspree.io/legal/privacy-policy.
• Zoho Mail — our business email provider, where your message is received and stored. Zoho stores data in EU-based data centres and is GDPR-compliant.

We do not sell, rent, trade, or otherwise share your personal data with any other third parties, advertisers, data brokers, or partners.

Data Retention

We retain email enquiries and contact form submissions for up to 24 months from the date of receipt. If you become a client, relevant communication records are kept for the duration of the engagement and for up to 3 years after the engagement ends, for legitimate business and accounting purposes. You may request deletion of your data at any time.

Data Security

We take reasonable technical and organisational measures to protect your personal data. Our website is served over HTTPS with SSL encryption provided by Cloudflare. All form submissions are transmitted securely via Formspree's encrypted infrastructure. Access to stored data is restricted to H&T Creatives founders only.

What Is a Cookie

A cookie is a small text file stored on your device by your web browser when you visit a website. Cookies are used for various purposes including remembering preferences and tracking usage.

Cookies We Use

This website uses one cookie only:

• ht_cookie — a preference cookie stored in your browser's localStorage. It records whether you have accepted or declined our cookie notice so we do not display it on every visit. This cookie contains no personal information and is not transmitted to any server.

We do not use tracking cookies, analytics cookies, advertising cookies, or any third-party cookies on this website.

Cookie Duration

The preference cookie persists in your browser's localStorage until you clear your browser data. It does not have a server-set expiry date.

Managing Cookies

You can clear this cookie at any time by clearing your browser's localStorage or browsing data. You can also decline cookies when prompted on your first visit to the site. Note that declining cookies does not affect your ability to use any feature of this website.

Acceptance of Terms

By accessing and using htcreatives.co, you accept and agree to be bound by these terms. If you do not agree to these terms, please do not use this website.

Intellectual Property

All content on this website — including but not limited to text, graphics, logos, images, and design — is the property of H&T Creatives and is protected by applicable copyright laws. You may not reproduce, distribute, or use any content from this website without prior written permission from H&T Creatives.

Work displayed in the portfolio section is the property of H&T Creatives or its clients and is displayed with permission. Unauthorised reproduction is prohibited.

Limitation of Liability

H&T Creatives provides this website on an "as is" basis. We make no warranties, express or implied, regarding the accuracy, completeness, or availability of the content. We are not liable for any direct or indirect damages arising from your use of this website.

External Links

This website contains links to third-party websites including client Instagram pages, YouTube channels, and Linktree profiles. These links are provided for convenience only. H&T Creatives is not responsible for the content, privacy practices, or availability of any third-party websites.

Changes to This Website

We reserve the right to modify, suspend, or discontinue any part of this website at any time without notice. We may also update these terms at any time. Continued use of the website after changes constitutes acceptance of the updated terms.

Billing & Payment

All service packages are billed monthly in Tanzanian Shillings (TZS). Payment is due at the start of each billing cycle. A 50% deposit is required to initiate any new account or campaign. Failure to make timely payment may result in suspension of services.

Client Obligations

Clients are required to provide brand assets, login credentials, approvals, and feedback in a timely manner. Delays caused by the client may affect the agreed content schedule. H&T Creatives is not liable for missed deadlines resulting from delayed client responses.

Package Changes & Cancellation

Upgrades are available at any time with immediate effect. Package downgrades or cancellations require 14 days' written notice before the next billing cycle. Notice must be provided in writing via email to studio@htcreatives.com.

Minimum Commitment

The success of the campaign heavily depends on the plan of choice. We heavily advise choosing the 'Authority' tier for maximal growth. A 3-month minimum commitment is recommended for optimal results. Social media growth is a process — meaningful results take consistent effort over time.

Portfolio & Case Study Usage

Unless agreed otherwise in writing at the start of the engagement, H&T Creatives reserves the right to use managed accounts and content produced as portfolio references, case studies, and promotional material. Clients who wish to opt out must notify us in writing before the engagement begins.

AI Disclosure

H&T Creatives uses artificial intelligence tools in content production, including copywriting assistance, image generation, and editing workflows. The use of AI tools is always disclosed to the client. All AI-assisted content is reviewed, edited, and approved by our team before publication. The quality and accuracy of all deliverables remains our responsibility.

Confidentiality

H&T Creatives treats all client information, brand assets, business strategies, and communications as confidential. We will not disclose client information to third parties without written consent, except where required by law.

Our Role Under the PDPA

Under the PDPA 2022, H&T Creatives acts as a Data Controller in respect of personal data collected from users and clients based in Tanzania. We are responsible for ensuring that personal data is processed lawfully, fairly, and transparently.

Lawful Basis for Processing

We process personal data on the following lawful bases under the PDPA:

• Consent — when you submit our contact form, you provide voluntary consent for us to process your data to respond to your enquiry
• Legitimate Interest — retaining client communication records for the purpose of ongoing business relationships
• Contractual Necessity — processing data necessary to fulfil service agreements with clients

Data Subject Rights Under the PDPA

If you are a Tanzanian resident, you have the following rights under the PDPA 2022:

• The right to be informed about how your data is used
• The right to access personal data we hold about you
• The right to correct inaccurate personal data
• The right to request deletion of your personal data
• The right to object to processing of your personal data
• The right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Tanzania

Cross-Border Data Transfers

Personal data collected from Tanzanian residents may be transferred to and stored by our service providers (Formspree and Zoho Mail) outside of Tanzania. Both providers maintain GDPR-compliant data protection standards. We take reasonable steps to ensure appropriate safeguards are in place for all cross-border transfers.

Complaints — Tanzania

If you believe your data rights under the PDPA have been violated, you may lodge a complaint with the Personal Data Protection Commission (PDPC) of Tanzania. You can also contact us directly at studio@htcreatives.com and we will address your concern within 14 days.

Our Role Under the GDPR

H&T Creatives acts as a Data Controller under the GDPR for personal data collected from EU residents. As a founder based in Poland, H&T Creatives acknowledges its obligations under GDPR and is committed to upholding them.

Lawful Basis for Processing

Under GDPR Article 6, we process EU residents' personal data on the following lawful bases:

• Consent (Art. 6(1)(a)) — contact form submissions where you voluntarily provide your information
• Legitimate Interests (Art. 6(1)(f)) — maintaining records of business communications for the purpose of ongoing client relationships
• Contract Performance (Art. 6(1)(b)) — processing necessary to deliver services to clients

Data Subject Rights Under GDPR

EU residents have the following rights under the GDPR:

• Right of Access (Art. 15) — request a copy of personal data we hold about you
• Right to Rectification (Art. 16) — request correction of inaccurate data
• Right to Erasure (Art. 17) — request deletion of your personal data ("right to be forgotten")
• Right to Restriction (Art. 18) — request that we limit processing of your data
• Right to Data Portability (Art. 20) — request your data in a structured, machine-readable format
• Right to Object (Art. 21) — object to processing based on legitimate interests
• Right to Withdraw Consent — withdraw previously given consent at any time without affecting the lawfulness of prior processing

International Data Transfers

Personal data of EU residents may be transferred to the United States (Formspree) and processed in EU data centres (Zoho Mail). Formspree participates in the EU-US Data Privacy Framework. Zoho Mail processes data within the EU. We ensure all transfers comply with GDPR Chapter V requirements.

You can always ask us to:

• Show you what personal data we hold about you
• Correct any data that is wrong or outdated
• Delete your data from our records
• Stop using your data for any purpose
• Give you a copy of your data in a readable format

To exercise any of these rights, email us at contact@htcreatives.com with the subject line "Data Request". We will respond within 30 days.

For all privacy and legal enquiries

Email: contact@htcreatives.com
WhatsApp: +255 687 127 427
Location: Dar es Salaam, Tanzania

We aim to respond to all policy-related enquiries within 14 days and data subject requests within 30 days.